P R O S E S S I N G T I M E
Q. What is your turnaround?
A. Currently between 1 to 2 weeks
O U R P R O D U C T
Q. How can I clean the tags?
A. The body of our tags is made from resin. Resin is waterproof and can be cleaned with mild soap in cold to warm water, and dry it with a soft cloth as needed.
Q. Is your product durable?
A. YES! The body of our tags is made from resin and it is pretty durable and almost indestructible in daily use. However, please note resin is NOT SCRATCH NOR CHEW-PROOF. Once the tag is in your possession, it is then your responsibility to properly care for it. We will not be held responsible for any harm caused by the indigestion of the tag materials.
Q. Can I purchase charms without tags?
Yes with a minimum spend of $10.
A. Can I have address or other info on the back of tag in addition to my contact number?
We can only place one contact number as the space is limited. However, two phone numbers may fit if the tag is larger size. No address or other info will be added. Per request, i can place a birthdate or other info instead of phone number.
C U S T O M I Z A T I O N
Q. There are so many ways to customize and I don't know what to chose. Can you help?
A. Absolutely! You can contact us at firstname.lastname@example.org or simply
E X C H A N G E & R E T U R N
Q. What's the return policy for tags?
A. As we do hand craft each tag and each tag is personalized to you, we do not accept returns or exchanges. But please contact us if you have any problems with your order.
Please refer to our return policy for full details.