Frequently Asked Questions

Currently 1-2 weeks for regualar tags and 3-4 weeks for ornamnets.

Earrings are usually pre made so 1-3 business days unless you order them with other items that takes longer.

Yes! You can request to be refunded duplicate shipping in the notes on your second order- just make sure to reference your other order number. This will be refunded at the time of shipment. 

Depending on carriers, there may be some minor delays during the holiday season. Although our turnaround typically doesn't change, it is out of our control as soon as the packages are dispatched. If you paid for tracked packages, then you can look into it whenever you like.

As of Nov 17th.

To Canadian customers,

Due to the Canada Post strike, we may be experiencing some delivery delays within Canada. I am still in Japan and I have been using Japan Post which is reliable and I haven't had issues with it. However, once the packages arrive in Canada, I believe Canada Post will take over the rest. Unfortunately, some delays are expected for the packages on the way and will be on the way to Canada. I can only hope their settlement will be closed asap because we know this strike is affecting thousands and thousands of small business and people in Canada. For Canadian customers, we offer free shipping which is untracked letter mail so we highly recommend buying a tracked package if you would like to track. 

For other countries, we haven't had any delays so far:) 

YES! The body of our tags is made of high quality epoxy resin and polymer clay, and it is durable and almost indestructible in daily use. However, please note resin is NOT SCRATCH NOR CHEW-PROOF. Please read our care guide for the full care infomation.

Yes with a minimum spend of $10.

One or two depending on a size of tag. If you wish to place two phone numbers, please know that we may only place one number due to the space limitation. So please specify which number you want us to place it for sure.

We can only place one contact number as the space is limited. However, two phone numbers may fit if the tag is larger size. No address or other info will be added. Per request, i can place a birthdate or other info instead of phone number.

Please email us or DM us on Instagram to request or place your order. The pricing for a custom tag varies depending on shapes and sizes, so there is no listing in our shop. We'd be happy to help you bring your vision to life!

As we do hand craft each tag and each tag is personalized to you, we do not accept returns or exchanges. But please contact us if you have any problems with your order. Please refer to our return policy for full details.